$1B+
Recovered
2010
Serving clients
U.S.
Based team
Retailers deduct money every day for shortages, pricing, allowances, defectives, freight, compliance, and other claims.
Some deductions are valid. Some aren’t.
HRG helps retail suppliers know the difference—and take action.
Our experts identify, validate, dispute and recover costly retail deductions and post-audit claims while helping your organization understand why revenue is being lost and how to prevent the same problems from happening again.
The Sale Isn’t Complete Until You’re Paid Correctly
A large purchase order can look like growth. But what matters is how much revenue you actually collect.
Retail deductions, chargebacks, shortages, allowances, returns, pricing discrepancies, and post-audit claims can quietly reduce the value of every sale.
They also create work. Your accounting team researches claims. Sales tracks agreements. Operations searches for shipping documents. Leadership sees revenue disappearing without always knowing why.
HRG connects the pieces.
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Recover revenue that should not have been lost.
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Identify which deductions deserve attention first.
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See patterns across retailers, items, locations, and deduction types.
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Reduce the manual work required to investigate claims.
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Understand the root causes behind repeat deductions.
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Protect more of the revenue your company earns.
Recover what you earned. Understand what caused it. Prevent what comes next.
One Partner. Multiple Ways to Protect Revenue.
Audit 360
Put HRG’s expertise to work across your retail accounts. Our team manages ongoing deduction reviews, identifies opportunities, supports disputes, tracks recovery, and helps your organization understand recurring problems.
Retail Deduction Recovery
HRG reviews retailer claims and supporting documentation to determine what happened, what may be invalid and what may still be recoverable. From individual deductions to recurring patterns, we help suppliers turn unresolved claims into action.
Post-Audit Recovery
Retailer post-audits can reach back into transactions that happened months—or even years—earlier. HRG brings deep post-audit expertise to the review, validation, negotiation and resolution of these claims.
Intelligence
A new way to connect deduction activity, identify patterns, prioritize opportunities and understand what is driving revenue loss.
What Is Your Deduction Data Telling You?
Every deduction begins somewhere. Explore the issues our team sees every day.
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Shortages: When what the retailer says it received doesn’t match what you shipped.
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Pricing: When invoice prices, purchase orders, agreements, or retailer records don’t align.
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Allowances: When promotional or contractual deductions exceed the agreed amount.
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Defectives: When returned or defective merchandise claims don’t match the underlying facts.
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Freight: When transportation, routing, or shipping activity creates unexpected deductions.
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OTIF & MABD: When delivery timing or fulfillment performance creates retailer penalties.
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Markdowns & Rollbacks: When price changes, markdown support, and promotional activity create margin exposure.
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Phantom Inventory: When inventory in the retailer’s system does not match what appears to exist physically.
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Compliance: When retailer requirements turn operational issues into financial deductions.
From Deduction to Decision
01 — Identify: Bring together the deduction, transaction, and supporting information needed to understand what happened.
02 — Analyze: Determine what is valid, what may be recoverable, and where patterns are developing.
03 — Recover: Build the evidence, support the dispute, and manage the recovery process.
04 — Understand: Connect claims across retailers, items, locations, and time periods to uncover what is driving loss.
05 — Prevent: Use what you learn to improve processes and reduce recurring deductions.
Your Deductions Are Telling You Something. Are You Listening?
Hidden in everyday retail deductions are clues to recover revenue, protect margins, and prevent future losses.
Download HRG's FREE Retail Supplier Intelligence Playbook to discover five practical ways to uncover costly patterns, identify risks, and turn your data into actionable insights.
Experience Matters When the Money Gets Complicated.
Retail deductions are not simply accounting transactions. They sit at the intersection of finance, sales, supply chain, logistics, retailer systems, agreements, and human decisions.
Since 2010, HRG has helped suppliers investigate retail deductions, defend against post-audit claims, and recover more than $1 billion in revenue. HRG’s team brings experience from retailer operations, audit, post-audit, finance, technology, and supplier recovery.
We don’t just process deductions. We understand them.
See the Results Behind the Recovery.
Recovered revenue matters. But the real value of deduction management goes further. HRG helps clients recover more, see problems sooner, reduce internal workload, understand recurring claims, improve processes, and protect future revenue.
Retail Deduction Intelligence
Knowledge protects margin. Explore practical guidance from HRG experts on retailer deductions, chargebacks, shortages, pricing, allowances, compliance, post-audit activity, and the changing retail environment.
