We Simplify the Process and Boost Your Bottomline
HRG specializes in retail deduction and post-audit recovery services, helping businesses recover lost revenue and streamline their financial processes. With over a decade of experience and a proven track record of success, HRG has recovered more than a billion dollars in unauthorized deductions for our clients. Our expert team is dedicated to maximizing profitability while improving your internal systems to prevent future financial losses.
Explore our FAQ to learn more about how we can support your business. Contact Us, if you have any additional questions.
FAQs
Getting Started with HRG
How do I start working with HRG?
Getting started with HRG is straightforward. Here are the steps:
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Contact Us: You can reach out by filling out our contact form on the website or giving us a call. We’ll gather some initial information about your business and your challenges.
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Free Consultation: Schedule a free, no-obligation consultation with one of our experts. During this consultation, we’ll discuss your needs, review potential recovery opportunities, and explain how our services can benefit your company.
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Audit and Proposal: If you decide to move forward, HRG will conduct an initial audit to assess the scope of potential recoveries. We’ll then provide a tailored proposal outlining our strategy, process, and expected outcomes.
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Start Recovery: Once you agree to the proposal, HRG will begin the recovery process immediately, working closely with your team to ensure everything runs smoothly.
Do I need a long-term contract to work with HRG?
No, HRG offers flexible engagement options. While some clients work with us continuously to monitor deductions and prevent future revenue loss, we also provide short-term, project-based services. You are not locked into a long-term contract, and our flexible terms allow you to choose the best approach for your business.
Is my data secure when working with HRG?
Absolutely. At HRG, we prioritize data security and take every precaution to protect your sensitive business information. We store and manage your data using advanced encryption technology and secure servers. Additionally, our team follows strict protocols for handling all documentation, ensuring your company’s financial information is safeguarded throughout the process. You can trust that your data is safe when working with HRG.
Over a billion dollars recovered and counting.
What are you waiting for?
© 2024 HRG. All Rights Reserved.
479.616.1600
1710 SW Commerce Drive
Ste. 16
Bentonville, AR 72712
General Questions about HRG
What is HRG, and what services do you offer?
HRG (Harvest Revenue Group) is a trusted partner for CPG companies. It is dedicated to recovering lost revenue and helping businesses resolve costly financial discrepancies. With deep expertise in navigating the complexities of retail deductions, chargebacks, and overpayments, HRG ensures that companies maximize their profits while streamlining internal processes.
Core Services:
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Retail Deduction Recovery
HRG specializes in recovering funds lost due to incorrect retail deductions. We help identify and dispute invalid deductions on your behalf, working quickly and efficiently to return your hard-earned revenue while reducing the burden on your internal team. -
Post-Audit Recovery
We provide post-audit recovery services to identify and reclaim revenue lost through overpayments, pricing errors, or unclaimed allowances. Our experts meticulously analyze past transactions to ensure that you recover any missed payments or discrepancies. -
Consulting & Best-Practices Training
In addition to recovery services, HRG offers tailored consulting to improve your internal processes and reduce future deductions and chargebacks. We provide best-practices training for your team, equipping them with the tools and knowledge to manage deductions and audits more effectively, preventing future revenue loss and improving operational efficiency.
HRG focuses on immediate recovery and long-term success by helping you protect your bottom line and build more resilient financial practices.
How long has HRG been in business?
HRG (Harvest Revenue Group) has been in business since 2010, proudly serving the retail supplier community for over a decade. As a pioneer in deduction recovery services, HRG was the first to develop and offer a comprehensive solution to help retail suppliers recover lost revenue due to incorrect deductions and chargebacks. Since then, HRG has continued to innovate and lead the industry, expanding our services to include post-audit recovery, consulting, and best practices training. With over a decade of experience, HRG remains dedicated to helping businesses maximize their profitability and streamline their operations.
What is HRG's expertise in serving CPG companies, retail suppliers, and other industry-specific clients?
HRG (Harvest Revenue Group) has over a decade of experience serving CPG companies, retail suppliers, and clients across various industries. Our expertise lies in helping businesses navigate the complexities of retail deductions, chargebacks, and post-audit recovery.
We are exceptionally skilled in working with CPG companies, where deductions and chargebacks can significantly impact profitability. Our team understands suppliers' unique challenges in managing retail relationships, and we use our deep industry knowledge to recover lost revenue and improve financial processes.
For retail suppliers, we provide specialized solutions tailored to each client's needs, ensuring efficient fund recovery and minimizing future deductions. HRG’s innovative recovery solutions have helped suppliers across industries—from food and beverage to health and beauty—recapture lost revenue while strengthening their internal controls.
In addition, HRG serves a wide range of industry-specific clients, offering insights and expertise in retail finance, operations, and compliance. Whether working with large-scale suppliers or niche brands, we bring a tailored approach to each client, maximizing recovery and improving operational efficiencies. Our industry-specific knowledge allows us to develop strategies that address common financial pitfalls and deliver lasting value.
How does HRG differ from other deduction recovery firms?
HRG stands out from other deduction recovery firms through its unique approach, dedicated team, and proven track record of success. Here's what sets us apart:
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Pioneers in Deduction Recovery
HRG invented the concept of deduction recovery for retail suppliers, giving us an unmatched level of expertise in the industry. Since our founding in 2010, we’ve set the standard for helping companies recover unauthorized deductions, building a reputation for excellence. -
Over $1 Billion Recovered
HRG has a proven track record of success, having recovered more than a billion dollars in unauthorized deductions for our clients. This significant achievement speaks to our strategies' effectiveness and our team's dedication to protecting our clients' profits. -
Tailored, Comprehensive Solutions
Unlike other firms, HRG customizes its approach to every client. We don’t believe in a one-size-fits-all method; instead, we analyze your business’s unique needs and create personalized solutions for deduction, post-audit, and process improvement. This ensures maximum recovery and long-term protection against future deductions. -
Dedicated, Expert Team
HRG’s team comprises industry veterans with deep expertise in the CPG, retail, and supplier sectors. Our specialists are dedicated to working closely with your team, providing seamless service from start to finish. We also offer best practices training to help your team avoid future financial losses. -
Long-Term Partnerships
At HRG, we don’t just focus on recovery; we focus on building lasting relationships. Our clients trust us as their long-term partners to recover revenue, optimize internal processes, and drive future success.
HRG’s innovative, client-centric approach and dedicated team have made us a leader in the industry, and we continue to deliver unmatched results for our clients.
Retail Deduction Recovery
What is retail deduction recovery?
Retail deduction recovery is identifying and reclaiming funds lost due to unauthorized or incorrect deductions made by retailers from supplier payments. Retailers often take deductions for various reasons—such as pricing discrepancies, shipping issues, or promotional allowances—but many are invalid or miscalculated. HRG specializes in helping businesses recover these lost funds to improve cash flow and protect profitability.
Why should I care about retail deduction recovery?
Unclaimed deductions can significantly impact your business, eating into your profits without your awareness. Retailers may deduct for various reasons, but failing to track and reclaim unauthorized deductions can lead to substantial revenue losses over time. A proactive retail deduction recovery strategy can:
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Boost your bottom line by recovering lost revenue
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Improve your cash flow by reducing unpaid claims
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Relieve the burden on your internal team, allowing them to focus on core business operations
HRG helps businesses recover lost revenue and adopt best practices to minimize future financial losses. Auditors can issue claims, even if they lack validity. By integrating HRG's proven best practices into your organization, you gain the tools and leverage needed to effectively challenge and resolve these claims.
How does HRG’s retail deduction recovery process work?
HRG’s retail deduction recovery process is comprehensive and efficient, covering everything from claim identification to resolution. Our process typically follows these steps:
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Claim Identification: We begin by auditing your retailer accounts and identifying all deductions taken from payments. Our expert team looks for unauthorized or invalid deductions that may have been missed.
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Validation and Documentation: Each deduction is carefully validated, and discrepancies are thoroughly documented. We ensure that all claims are backed by evidence, making it easier to dispute with the retailer.
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Dispute Resolution: HRG manages the recovery process, contacting retailers directly to dispute invalid deductions. Our team works diligently to resolve claims and recover funds quickly.
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Ongoing Monitoring: We don’t just recover past deductions; we also set up systems to proactively monitor and address future deductions, ensuring long-term financial protection for your business.
What types of deductions does HRG help recover?
HRG helps recover a wide range of deductions, including:
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Pricing Discrepancies: Retailers may deduct for price differences between invoices and contracts, even when those discrepancies are incorrect. HRG works to correct and recover these overcharges.
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Shortages: If a retailer claims that fewer goods were delivered than ordered, they may deduct the difference. HRG helps to verify shipments and recover shortages based on inaccurate claims.
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Late Fees: Retailers often charge suppliers late fees for delivery delays. HRG investigates the legitimacy of these fees and recovers funds if they were incorrectly assessed.
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Shipping Errors: Retailers may deduct for damaged or misrouted shipments. HRG reviews the shipping records and disputes unjustified deductions related to logistics issues.
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Promotional Deductions: Retailers may deduct funds for promotional allowances, which are often miscalculated. HRG ensures that these deductions align with agreed terms and recovers any discrepancies.
How much can I expect to recover through HRG’s services?
The amount you can recover varies depending on your situation, but HRG has helped clients recover significant sums in unauthorized deductions. On average, businesses recover anywhere from tens of thousands to millions of dollars annually, depending on their size and the volume of deductions. While results vary by client, HRG’s track record speaks for itself, having recovered over a billion dollars in unauthorized deductions. We’ll provide a tailored recovery estimate based on your company’s unique deduction history.
Do I need to provide any specific documents to HRG for deduction recovery?
Yes, to ensure a successful deduction recovery process, HRG requires specific documentation and data to verify claims and resolve disputes efficiently. The essential documents typically needed include:
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Bills of Lading (BOLs)
These documents serve as proof of shipment and delivery, helping to validate claims related to shortages or damaged goods. HRG uses BOLs to confirm that the retailer shipped and received the correct quantities. -
An Advanced Shipping Notice (ASN) provides important shipping details that aren’t found on other documents. This information is often used to write claims related to freight.
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Purchase Orders (POs)
Purchase orders outline the agreed-upon terms between your company and the retailer, including quantities, pricing, and delivery dates. HRG uses POs to verify that deductions based on pricing discrepancies or product substitutions align with the original agreement. -
Invoices
Invoices are essential for verifying the amounts billed for products or services. HRG cross-references your invoices with retailer deductions to ensure that any claims are accurate and that no overcharges or miscalculations occur. -
Payment Records
Payment records detail the amounts received from the retailer after deductions are applied. HRG reviews these records to match payments against invoices and deductions, ensuring that all unauthorized deductions are identified. -
Proof of Delivery (POD)
Similar to bills of lading, PODs confirm that the goods were delivered to the retailer in the correct quantities and the proper condition. These documents are crucial in disputing shortage or damage-related deductions. -
Agreements on Promotional Allowances or Discounts
If your retailer agreements include promotional allowances, discounts, or rebates, these documents will help HRG confirm that the deductions align with the agreed-upon terms and recover any over-deducted amounts. -
Email communications with retailers
Including email communications with retailers is crucial for auditing overpayments and supporting requests for adjustments or cancellations.
Providing these key documents (EDI, retailer's portals and emails) allows HRG to thoroughly analyze and validate retailer deductions, ensuring a smooth recovery process and maximizing the lost revenue reclaimed for your business. The data is summarized at a high level.
Post-Audit Recovery
What is post-audit recovery?
Post-audit recovery involves identifying and recovering funds that businesses may have lost due to errors in past transactions with retailers. These errors could be pricing discrepancies, missed discounts, or overcharges not caught during the original payment. Companies often need post-audit recovery services to recoup these funds, which might go unnoticed and unrecovered.
Why should I choose HRG for post-audit recovery?
Our greatest asset is our people. HRG is a leader in post-audit recovery, with unmatched expertise and a technology-driven approach that delivers results. Our audits are powered by advanced data analysis tools, enabling us to thoroughly examine past transactions and uncover even the most minor discrepancies. Additionally, HRG tailors its recovery strategies to fit each client’s unique business model, ensuring that solutions are customized to your needs. Our track record of success speaks for itself, with over a billion dollars recovered from unauthorized deductions and errors.
What types of discrepancies can be recovered through post-audit recovery?
HRG helps recover a wide range of discrepancies, including:
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Pricing Errors: Mistakes in applying the correct pricing based on contract terms or promotional pricing agreements.
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Missed Discounts: Unapplied or miscalculated discounts that were promised but not properly credited.
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Overcharges: Payments that exceed agreed-upon amounts due to clerical or system errors.
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Duplicate Payments: Instances where payments were mistakenly processed more than once.
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Unclaimed Allowances: Missed rebates, promotional allowances, or other financial credits.
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Freight or Shipping Overcharges: Incorrect charges related to shipping or freight costs.
How does HRG’s post-audit recovery process work?
HRG’s post-audit recovery process is comprehensive and efficient, following these key steps:
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Data Gathering: We begin by collecting all necessary transaction data, including purchase orders, invoices, payments, and contract agreements. This data forms the foundation for our audit.
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Audit Review: Our team conducts a detailed audit using advanced data analysis tools to identify undetected discrepancies such as pricing errors, missed discounts, or overcharges.
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Validation of Claims: To ensure accuracy, each discrepancy is validated against original agreements and payment records. We document every claim with supporting evidence to strengthen recovery efforts.
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Claim Submission: HRG submits the validated claims to the appropriate retailers, suppliers, or partners and manages the entire resolution process on your behalf.
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Funds Recovery: Once the claims are resolved, HRG ensures that the recovered funds are returned to your business promptly, boosting your bottom line.
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Ongoing Monitoring: We monitor future transactions and audits to prevent further discrepancies and protect your revenue.
How much does HRG charge for post-audit recovery services?
HRG tailors our solutions to the unique needs of our clients, and typically operates on a monthly managed fee structure. The exact fee amount can vary based on the complexity of the audit and the volume of transactions, but our goal is always to maximize your recovery while minimizing costs.
The Recovery Process
How long does the recovery process take?
The timeline for the recovery process varies depending on the complexity of the case and the volume of deductions or errors being addressed. Recovery time is dependent on each retailer's processes and seasonality. Here’s a general breakdown of timelines:
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Retail Deduction Recovery: This process typically takes 60 to 90 days from the initial identification of claims to resolution. Factors such as the retailer’s response time and the number of claims can impact the duration. Still, HRG works diligently to expedite the process and recover funds as quickly as possible.
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Post-Audit Recovery: Post-audit recovery can take 90 to 180 days, depending on the size of the audit and the number of discrepancies uncovered. More extensive audits with more transactions may take longer to review, but HRG’s advanced data tools help streamline the process.
How will I be kept informed during the recovery process?
HRG places a high value on transparent communication and keeping our clients informed throughout recovery. Our team provides regular updates, including:
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Initial Audit Report: Once we begin the process, you will receive a detailed dispute report outlining the deductions or discrepancies we’ve identified.
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Weekly or Bi-weekly Updates: We provide ongoing updates on the status of your claims via reports and status calls with our clients, including those that have been resolved, those that are still pending, and any additional documentation required. These updates ensure you are always aware of progress.
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Final Report: Upon completion, HRG delivers a comprehensive final report summarizing all recovered funds and any remaining unresolved claims.
Our dedicated team is also available for questions at any time, offering high client support.
What happens if a deduction or error cannot be recovered?
While HRG has an impressive track record of recovering unauthorized deductions and errors, there are rare instances where recovery is not possible. Common reasons for unsuccessful recovery may include:
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Expired Claims: Some deductions or errors may fall outside the allowable time frame for recovery, as retailers typically have a set window for submitting disputes.
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Valid Deductions: Upon investigation, certain deductions may be determined to be valid based on contract terms or prior agreements.
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Insufficient Documentation: Validating claims may be challenging in cases where the necessary supporting documents (invoices, purchase orders, etc.) are unavailable or incomplete.
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Probability of Recovery: Cash discounts and certain compliance and penalty claims have a historically low probability of collection. In such cases, we may advice not investing the effort.
Even in these instances, HRG works proactively to mitigate issues by reviewing your company’s documentation processes, recommending best practices, and helping to establish better controls for future transactions to prevent further revenue loss.
Impact on Your Business
How does HRG’s work impact my bottom line?
HRG’s services directly improve your bottom line by recovering lost revenue you may not have even realized was missing. By identifying and reclaiming unauthorized deductions, overcharges, and other discrepancies, we help put cash back into your business. This recovery improves profitability by ensuring you aren’t leaving money on the table. Additionally, our services boost cash flow by resolving open claims more quickly, allowing you to focus your resources on growing your business rather than managing disputes.
Can HRG help prevent future deductions and errors?
Auditors will always be able to write invalid claims. HRG takes a proactive, consultative approach to recovering lost revenue and reducing future deductions and errors. We work closely with your team to analyze the root causes of common deduction issues and provide actionable insights to strengthen your internal processes. This includes reviewing documentation practices, ensuring compliance with retailer agreements, and offering best practices training to help you avoid future discrepancies. Building stronger systems and controls, we help safeguard your business by reducing recurring financial losses, and improving long-term profitability.
Billing and Fees
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How does HRG charge for its services?
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Ask about our free assessment. By responding to just a few questions, we can provide you with an accurate quote that fits your unique needs.
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HRG tailors our services to the unique needs of our clients, and are typically based on a set managed monthly fee.
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How does HRG ensure transparency in billing?
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We reassure clients of transparent billing practices with detailed explanations of charges.
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Contacting HRG
How do I contact HRG for more information?
We’re here to help! To learn more about how HRG can assist your business, you can reach out to us using any of the following options:
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Email: Email us at info@hrg.com with your questions or request more information.
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Phone: Call us directly at 1-800-123-4567 to speak with one of our experts.
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Contact Form: Visit our website and fill out the Contact form. We’ll get back to you promptly to schedule a consultation and discuss your needs.
We look forward to partnering with you and helping you recover lost revenue.
Where is HRG located?
HRG is headquartered in Bentonville, Arkansas. We work with clients nationwide and offer our services remotely or in person, depending on your business needs.
Contact us today to get started!
Conclusion
Ready to start recovering lost revenue and improving your bottom line? Don’t let unauthorized deductions and errors continue to impact your profitability. Contact HRG today for a free consultation, and let our team of experts help you reclaim what’s rightfully yours. Whether you need retail deduction recovery, post-audit recovery, or strategic consulting, we are here to support your business.
Click here to request a consultation and take the first step toward boosting your cash flow and protecting your revenue!